Technical support for AVAYA Contact Centre and Verint software

Customer:JSC Rosselkhozbank

Year:2023

Purpose:Technical support for AVAYA Contact Centre and Verint software

Tasks:

Organisation of round-the-clock technical support of the contact centre based on AVAYA equipment and Verint software.

Result:

- Consultancy to resolve technical issues and incidents.
- Diagnostics and remote troubleshooting to minimise the risk of system downtime.
- Avaya and Verint software updates can be obtained and installed.

Modernisation of the presentation complex and VCS

Customer:FGBU HSS under the Ministry of Agriculture of the Russian Federation

Year:2023

Purpose:Modernisation of the presentation complex and VCS

Tasks:

Design, procurement and installation of a presentation complex of a modern VCS system.

Result:

- The existing equipment was audited. A list of requirements for the new system was determined.
- Audio-visual infrastructure is designed. A plan of integration with existing systems was drawn up.
- Equipment from such vendors as Extron, Absen and Televic was selected as a solution
- Installation of displays and equipment for VCS was carried out.
- Employees were trained. Technical support of the implemented solution was organised.

Modernisation of the security system

Customer:ANO DPO ‘BCOP Academy’

Year:2022

Purpose:Modernisation of the security system

Tasks:

Carrying out a comprehensive modernisation of the security, video surveillance and access control system in the premises.

Result:

- A closed ACS network is organised.
- A video surveillance system was implemented at the site.
- IP telephony system is implemented.
- Organised operation of Wi-Fi wireless network.
- A security alarm system was implemented.

Modernisation of cross-country facilities

Customer:FGBU HSS under the Ministry of Agriculture of the Russian Federation

Year:2021

Purpose:Modernisation of cross-country facilities

Tasks:

Modernisation of 20 crossover rooms and installation of equipment to increase network capacity and performance. Ensuring uninterrupted operation of communication systems and communications over an area of 40,000 square metres.

Result:

- Design works have been carried out.
- Repair and construction works in the premises were carried out.
- Purchase and installation of modern equipment: Cisco, Xilica, Yamaha, Kramer, Biamp.
- A modern system of monitoring of climatic equipment of server rack and access control to server cabinet - ALIOT - was installed. Development of CESCA company.

Modernisation of the PBX

Customer:PJSC T PLUS

Year:2021

Purpose:Modernisation of the PBX

Tasks:

Modernisation and replacement of telecommunications equipment to improve the quality of communications and speed up information exchange.

Result:

- The equipment was delivered and installed.
- The equipment was connected to the Customer's infrastructure.
- Avaya servers were configured.
- The system was tested and commissioned.

Installation of video surveillance system

Customer:Aeroexpress LLC

Year:2021

Purpose:Installation of video surveillance system

Tasks:

Real-time activity tracking for rapid response to situations and effective management of resources and staff.

Result:

- A project plan was developed.
- The obsolete equipment was dismantled.
- Supply, assembly and installation of video surveillance system and local computer network.

Technical support for the network management and telecommunications centre

Customer:FGBU HSS under the Ministry of Agriculture of the Russian Federation

Year:2020

Purpose:Technical support for the network management and telecommunications centre

Tasks:

Equipment technical support, maintenance and prompt repair.

Result:

- Uninterrupted operation of the equipment was organised.
- Maintenance of the system was performed.
- The system was updated and configured.
- Naumen system was updated.

Memorial exposition ‘Wall of Memory’

Customer:FGBU HSS under the Ministry of Agriculture of the Russian Federation

Year:2020

Purpose:Memorial exposition ‘Wall of Memory’ for the 75th anniversary of Victory Day

Tasks:

Installation of a memorial exposition ‘Wall of Memory’ on the eve of the celebration of the 75th anniversary of Victory Day, in memory of the heroic feat of soldiers and civilians.

Result:

- The project for distribution and equipping of exhibition space in the building was developed.
- A system of switching and server equipment was developed.
- LED panels were purchased.
- A management system was organised and an exposition management interface was created.

Support of the information and analytical system for operational monitoring and risk assessment (‘IAS NTOR-SH’)

Customer:Ministry of Agriculture of the Russian Federation

Year:2020

Purpose:Support of the information and analytical system for operational monitoring and risk assessment (‘IAS NTOR-SH’)

Tasks:

Operational development of a solution to ensure uninterrupted functioning of the information-analytical system of operational monitoring and risk assessment of scientific and technical support for agricultural development.

Result:

- Full-scale testing of the system was carried out.
- Technical support and maintenance of the project was organised.
- Provided consulting support and assistance to users on the system operation.

Establishment of multimedia infrastructure

Customer:LLC Bacardi Rus

Year:2019

Purpose:Establishment of multimedia infrastructure

Tasks:

Creation of a new multimedia infrastructure for the welcome-zone and townhall. Organisation of a content distribution system.

Result:

- A comprehensive survey of the premises was conducted, and a list of technical and functional requirements for the new system was determined.
- A project was developed, including supply and installation of multimedia equipment from LG and Atlantis vendors.
- The system of media files output to the video wall was developed.
- Installation and commissioning works were carried out.

Performance of works on modernisation of access control and management system (ACS)

Customer:Ministry of Agriculture of the Russian Federation

Year:2019

Purpose:Performance of works on modernisation of access control and management system (ACS)

Tasks:

In order to ensure a high level of security and to regulate traffic on the internal territory, it was necessary to modernise the existing Access Control and Management System (ACMS). Due to updated legislative requirements, it was necessary to introduce modern technical means of protection and ensure effective security monitoring in the controlled area.

Result:

- A comprehensive survey of the territory was carried out and vulnerabilities in the ACS system were identified.
- A project was developed to modernise the system, including equipping it with technical security equipment and creating a scheme for the movement of vehicles through the inspection zone.
- The project included access control and security solutions of Parsec vendor.
- The automated workstation with software modules was installed.
- The system was integrated into the Customer's local network.

Development of Rosselkhozbank's regional branches

Customer:JSC Rosselkhozbank

Year:2017-2020

Purpose:Development of Rosselkhozbank's regional branches

Tasks:

Organising space in Rosselkhozbank's client offices, as well as carrying out engineering works and equipping offices with modern technological systems and equipment.

Result:

- Architectural and engineering works were carried out on 1200 square metres.
- Project documentation was developed.
- Repair and construction works and redevelopment of premises were carried out.
- Installation of engineering and technical support systems in the bank's offices was carried out and equipment purchase was organised.
- The equipment was tested and commissioned.